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Service Delivery Manager / Ambassador Service Delivery Owner

Clevest Solutions

Clevest Solutions

Customer Service
Colombo, Sri Lanka
Posted on Wednesday, December 20, 2023

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

Job Description

The Service Delivery Manager is responsible for planning, advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service. The Service Delivery Manager will be responsible for service planning from an end-to-end delivery point of view. In addition, Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Customer Success Management, Customer Management and executive stakeholders. The Service Delivery Manager enjoys the challenge of creating, communicating and delivering the desired outcome to the customer that forms the basis for successful engagement that ultimately leads to customer advocacy and value realization to the Customer/Partner

Additionally, the selected Service Delivery Manager needs to have competence in FSM/PSO area as a special requirement to act as an ambassador in that area working closely with the Service Delivery Owner for FSM/PSO areas, ensuring contributing to the growth of service, quality controlling, guiding and advising the Service Delivery Management Community on the best use of Success Services.

Qualifications

  • University degree, or equivalent professional qualification (Undergraduates could be considered)
  • Understanding of IFS Applications and the delivery of IFS Service Portfolio
  • Related experience in working with FSM/PSO Products.
  • Extensive Service experience, working directly with customers
  • Experience in working with all levels of the Customer Organization
  • Good leadership skills
  • Service mindset with commercial thinking
  • Excellent communication and negotiation skills
  • Good situation handling skills
  • Ability to read and understand customer contracts and deliver them in collaboration with IFS Service Teams

Additional Information

If you are interested, apply as soon as possible, no later than 31st December 2023.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.