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Senior Technical Writer - Success Delivery

Clevest Solutions

Clevest Solutions

Marketing & Communications, IT
Colombo, Sri Lanka
Posted on Thursday, September 14, 2023

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

Job Description

At IFS, a Technical Writer will:

  • Write and review the advisory reports to end IFS customers/partners related to Technical, Business value solution, Quality and Risk mitigation services.
    • Technical: Provide deep expertise on different technical topics to enable customers/partners.
    • Business value solution: Advisory services to proactively partner with a customer to influence business usage of the Software and the intended outcomes.
    • Quality and Risk mitigation: Is a structured engagement that ensures our customers can make reasoned decisions based on our experience and deep IFS Software expertise. Providing visibility of IFS Software best practice, quality, and standards.
  • Write user-friendly content that meets the needs of target audience, this includes writing executive summaries for C-level of customers/partners.
  • Work with service delivery experts and gain deep understanding of products and services and translate complex information into simple, polished, engaging reports.
  • Develop and maintain a detailed database of reference materials to re-use for creating end customer/partner reports.
  • Gather information from subject-matter experts and develop, review, organize, and write the end customer/partner reports.
  • On teams where you are not the exclusive content creator, contribute your expertise to review content to ensure quality, and monitor deliverables.
  • Contribute your ideas for creating better content/reports/templates for end customer/partner.
  • Ensure the compliance of end customer/partner reports.

Qualifications

  • A college or university degree in Technical Communication (or a related discipline with relevant writing experience)
  • Two or more years of experience as an effective technical writer
  • Proven ability to quickly learn and understand complex subject matter.
  • Experience in writing documentation and procedure manuals for various audiences
  • Superb written communication skills in English, with a keen eye for detail
  • Experience in working with engineers to refine content and create visuals and diagrams for technical support content.
  • Flexibility to adjust some working hours to overlap with colleagues in other time zones.
  • Collaborative and a team player.

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer.