Customer Service Warehouse
Contract to hire position in Belgrade MT area
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associate consistent with Core Behaviors.
Responsible for promoting a culture of safety.
Respond appropriately and in a timely manner to all customers and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price-appropriate product solutions and provide quotes for product solutions per OS ticket and other response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders, and purchase materials to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross-functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of policies, procedures and practices.
Maintain a deep understanding of (P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites, and usage of those systems.
Perform all work in accordance with the company-prescribed ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned.
Perform work in accordance to ISO processes and procedures
Deliver and pick-up customer products in a timely manner.
Perform daily safety inspections.
Verify signatures and appropriate paperwork is collected
Notify appropriate supervisory personnel of any discrepancies in a timely manner.
Receive and verify incoming shipments against packing slips.
Accurately sort, maintain, and stage product.
Put away stock ensuring proper labeling and placement.
Receive purchase orders, pick product and package for shipping.
Check items to be shipped against picking ticket to assure quantities, destinations and routing are correct.
Must be proficient with knowledge of routes.
Must have knowledge of DOT regulations and safety procedures.
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and/customer service.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1-year previous experience in customer service or inside sales preferred.