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Customer Service Warehouse

BHI Energy

BHI Energy

Customer Service
Belgrade, MT, USA
Posted on Wednesday, August 2, 2023
Job Description

Job ID#:

342838

Job Category:

Warehouse

Duration:

1 year

About BHI Energy
BHI Energy is a broad umbrella organization with a complete service offering that covers all facets of Power Generation through the entire Electrical Delivery system. For over 40 years, our diverse services have been focused on multiple end markets, united by our level of service and quality, our unique partnership approach to our customer relationships, and our internal culture of how we interact with and support each other. To learn more about us, go to www.bhienergy.com.

BHI Energy provides competitive compensation & benefits, career advancement opportunities and a great work culture!

Contract to hire position in Belgrade MT area

$24 - 28/hr starting

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personally exhibits, recruits and coaches associate consistent with Core Behaviors.

Responsible for promoting a culture of safety.

Respond appropriately and in a timely manner to all customers and Account Manager incoming communications.

Analyze and assess customer needs completely and accurately with efficiency.

Work with suppliers and Account Managers to identify, source, and price-appropriate product solutions and provide quotes for product solutions per OS ticket and other response time guidelines.

Process customer orders, Return Material Authorizations and Guaranteed Test Orders, and purchase materials to fill customer orders.

Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.

Identify and resolve root cause issues by working and communicating with responsible cross-functional teams to minimize repetition of the original issue.

Develop a detailed working knowledge of policies, procedures and practices.

Maintain a deep understanding of (P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites, and usage of those systems.

Perform all work in accordance with the company-prescribed ISO processes and procedures utilizing appropriate company systems.

Perform other duties as assigned.

Perform work in accordance to ISO processes and procedures

Deliver and pick-up customer products in a timely manner.

Perform daily safety inspections.

Verify signatures and appropriate paperwork is collected

Notify appropriate supervisory personnel of any discrepancies in a timely manner.

Receive and verify incoming shipments against packing slips.

Accurately sort, maintain, and stage product.

Put away stock ensuring proper labeling and placement.

Receive purchase orders, pick product and package for shipping.

Check items to be shipped against picking ticket to assure quantities, destinations and routing are correct.

Must be proficient with knowledge of routes.

Must have knowledge of DOT regulations and safety procedures.

 

QUALIFICATIONS:

Excellent written and verbal communications skills utilizing phone, email and instant message.

Excellent critical thinking skills to analyze and solve problems.

Diligent and detail oriented.

Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.

Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.

Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)

Experience in industrial field, B2B sales and/customer service.

 

 

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required.

Minimum 1-year previous experience in customer service or inside sales preferred.

 
Job Requirements

 
Apply now! BHI Energy’s Talent and Placement Specialists are waiting for your application.

BHI Energy is an Equal Opportunity Employer and provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. BHI Energy is a federal contractor that requests priority referrals of protected veterans. BHI will provide reasonable accommodations for the application process and during employment necessary for eligible applicants/employees to perform essential functions. If you require special support or accommodation while seeking employment with BHI Energy, please email ESC@bhienergy.com providing your name, telephone number and the best time for us to reach you.

Contact:

Tanner Stallard

tanner.stallard@westinghouse.com


 

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