Energy Impact Partners
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Director, Customer Platforms

Advanced Microgrid Solutions

Advanced Microgrid Solutions

Customer Service
San Francisco, CA, USA
Posted on Tuesday, August 29, 2023
Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com.
OUR CULTURE AND VALUES
We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.
We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.
We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.
We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.
We are looking for a collaborative, positive, self-driven, leader. The successful candidate will exhibit strong technical expertise, leadership and management skills, and a willingness to work both strategically and hands-on.
As the Director of Customer Systems, you will be responsible for leading business alignment, defining technology roadmap and administration of systems used to enable a customer 360 experience that embraces the quoting, sales process, execute large scale global construction projects with install base service maintenance and engineering support. The leader in this role will ensure that customer systems are designed with the overall system landscape at Fluence and can scale to support multi-billion dollar global business. We are looking for a change agent who can lead with digital-first approach to delivering business transformations.
As Fluence grows, we require individuals who can work seamlessly within cross-functional teams that combine internal staff, contractors, consultants, and other external resources to deliver against aggressive timelines. She/He will coordinate and deliver major projects and programs, especially those with enterprise impact.

As the Director of Customer Platforms and Fluence, you will:

  • Facilitate and determine business requirements and objectives by analyzing business processes, reviewing artifacts, and leading focused requirements workshops.
  • Building relationships with all appropriate stakeholders and key leads in various areas to ensure overall project success.
  • Provide subject matter expertise on Lead to Quote and Quote to Contract Processes.
  • Provide subject matter expertise on Field Services and Warranty Processes.
  • Design solutions to meet business team requirements through requirement analysis, development of business rules, development of business process diagrams, development of use cases, and drafting of specifications.
  • Managing global team of business relationship managers, system analysts and partner with DevOps team in support of the configuration of systems such as SalesForce and CPQ tools.
  • Leverages personal and collective team subject matter expertise to drive best practice-based solutions.
  • Contributes to the development of test cases, training materials, and other content required to ensure successful solution adoption.
  • Mentors, coaches, and trains team of business relationship managers.
  • Assesses talent (Internal and External) and provides feedback to management.
  • Look for new, different, and innovative ways to leverage existing and new product capabilities to improve performance, improve business results, and create buy-in and commitment within client organizations– pushing the boundaries and capabilities of our integrated delivery teams.
  • Conducting business process assessments and development of business processes for the successful execution and management of large capital projects.
  • Creates and enables reinforcement mechanism and measurement metrics to ensure sustainability.

What will you bring to Fluence?

  • 10+ year’s experience in management and delivery required.
  • Passion for creating a customer 360 experience than unifies quote, sales, project, services, software and engineering insights.
  • Experience in Salesforce Sales Cloud (CRM), SalesForce Service Cloud, SAP Callidus CPQ, and Field Service Management.
  • Experience with SAP or NetSuite (ERP) Subscription Management and Warranty Management.
  • Leading cross-functional business teams in driving process automation, digitization, and change management.
  • Digital Transformation experience for a large global company.
  • Bachelor’s degree from an accredited college or university preferably in an IT discipline and 5 years of progressive experience in the administration and management of project management information systems.
  • Project Management Professional (PMP).
  • Must have excellent interpersonal and communication skills.
  • Must have strong analytical, planning and organizational skills.
  • Ability to work with others in a positive and collaborative manner.
  • Excellent Oral and written communication skills.
  • Utilizes personal computer and maintains a working knowledge of applicable software programs, (i.e., word processing, spreadsheets, e-mail, etc.).
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.